1  | FONT SIZE Adjustment |
| |
| | Please adjust your monitor display settings to
1027 x 768 pixels and change the DPI setting
under "Advanced" to NORMAL size (96 DPI) from
LARGE size (120 DPI) for a better view. |
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| 2 | Refresh your ASIST workstation |
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| | It is recommended to restart your ASIST
Workstation at least once a week to refresh
your PC. |
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| 3 | How long will it take to install ASIST on a new computer? |
| |
| | Installation will take approximately 3 hrs to
4 hrs. You will need a valid Dealer No. and
ASIST Security Key before running the
installation process. The set-up kit includes
5 DVD's, and installation instructions.
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| 4 | How many workstations should we have? |
| |
| | To be most effective, ASIST should be placed
in the shop where techicians can find the
information quickly and easily. Having the
appropriate number of workstations available
would save time and improve efficiiency. The
recommended are as follows:
Number of Technicians Vs Number of
Workstations:
Up to 5 1 unit,
6 - 10 2
units,
11 - 15 3
units,
16 - 20 4
units,
More than 20 5 or more
units,
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| 5 | How can I afford and justify multiple subscriptions? |
| |
| | If you are a Master technician or running
additional ASIST workstations in the shop you
may already qualify for a no cost
subscription. The information and
application can be located under the ASIST
applications, Latest Updates, and 'ASIST
Subscription Forms and latest news'. |
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| 6 | What is the ASIST Master Technician program about? |
| |
| | Certified Master Technicians now qualify for
the no cost ASIST subscription program. The
information and application can be located
under the ASIST applications, Latest Updates,
and 'ASIST Subscription Forms and latest news'.
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| 7 | My printer will not print from ASIST. What is wrong? |
| |
| | First try to power down then up the printer. If
that fails make sure that it is not a general
Windows printer issue. Run a test print from
the printer Properties utility. If it works
then make sure that this printer is set as the
default printer. ASIST uses the default
Windows printer and relies on Windows to be
set correctly.
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| 8 | My printer is hanging, What is wrong? |
| |
| | First make sure that it is not a general
Windows printer issue. Run a test print from
the printer Properties utility. If it works
then make sure that this printer is set as the
default printer. ASIST uses the default
Windows printer and relies on Windows to be
set correctly. Make sure that other
applications are not running. Check for
screen savers or virus utilities.
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| 9 | My printer is printing large circles. |
| |
| | This has only been reported to occur when
printing esm pages. Trying printing the page
using the printer icon on the 'toolbar'.
Select 'print as image' in the printer
properties. You may alson try installing the
latest (correct) printer drivers. These are
generally found on the Printer manufacturer's
website.
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| 10 | What is the Master Technician Program |
| |
| | Details can be found in the Parts and Service
Bulletin NPSB/02-013 or IPSB02-014 or ASIST
News.
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| 11 | How do I get the no cost subscription for our shop? |
| |
| | Details can be found in the Parts and Service
Bulletin NPSB/02-012 or IPSB02-013.
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| 12 | I am not able to install ASIST on Windows 2000; receiving a Large Font Size needed message. |
| |
| | Check the Display Properties Setting and check
Fonts under the Advanced option. The Fonts
has to be set to NORMAL size. Please adjust
your monitor display settings to 1024 x 768
pixels and change the DPI setting
under "Advanced" to NORMAL size (96 DPI) from
LARGE size (120 DPI) for a better view.
Reboot after setting.
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| 13 | I am not able to install ASIST on windows xp. Receiving message -INCORRECT DISPLAY SETTINGS. |
| |
| | Windows xp requires the dpi to be set at 96
DPI (Normal). Please adjust your monitor
display settings to 1027 x 768 pixels and
change the DPI setting under "Advanced" to
NORMAL size (96 DPI) from LARGE size (120 DPI)
for a better view. Reboot after setting. |
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| 14 | I am unable to open/launch ASIST from the desktop. What is wrong? |
| |
| | Confirm that ASIST will run from the Programs
menu. If not then ASIST should be
uninstalled, rebooted, then reinstalled. If
it runs then check the Shortcut Properties
(right click the shortcut icon) and make sure
that the settings are correct.
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| 15 | I am not able to get through to Techline. Message -INVALID ID CODE |
| |
| | The Techline access code is dependent on the
computer's date being correct. Check the
computer's date and change if neccessary. |
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| 16 | Tech Line Access Code - The printout page is blank. |
| |
| | Printer driver may be corrupt or needs
updating. To fix this you will have to remove
your printer driver and re-add. Please follow
these instructions: 1. Go into
Windows 'Printers and Faxes' and remove the
printer by selecting the 'Delete this
printer'. 2. Unplug the printer cable from
the computer and replug. Follow the 'Plug and
Play' instructions on your computer. 3.
After reinstalling the printer, please retry
printing out the Tech Line Access Code. If
you still need assistance, please contact the
ASIST Support Hotline, or email us using
the 'Contact Us' section. |
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| 17 | ASIST Support Utility to be used under the direction of ASIST Support only. |
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| | Download: ASIST Support Util |
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| 18 | Is ASIST Vista compatible? |
| |
| | It is recommended to use Microsoft VISTA
BUSINESS 32-bit for ASIST workstation. To
request ASIST DVD installation package, please
send e-mail to asist@nissan-usa.com.
Please send us your questions/concerns
to "Contact Us" for using Vista. |
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