1  | ASIST skips the CONSULT or SYMPTOM screens and goes directly to the Service Manual, why? |
| |
| | The ASIST CONSULT and Symptom Code screen will
not display if there are no Bulletins, and
will take you directly to the diagnosis
sections of the service manual. NOTE: Only
applies to 2009 and up vehicles. |
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| 2 | Campaign Bulletins can now be found under CONSULT and Symptom Codes |
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| | Campaign bulletins are still located under
ASIST Campaigns, but they can also be found
under ASIST CONSULT and Symptom diagnosis. |
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| 3 | Why do I now have to enter information before I can access NATS? |
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| | The data the technician inputs will be logged
by Nissan North America and also reported to
the National Insurance Crime Bureau.
This change does not affect the process of
reprogramming keys. |
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| 4 | My question isn't listed here, who can I contact? |
| |
| | Please send an email to asist@nissan-usa.com
and ASIST support team will contact you as
soon as possible.
Please report in troubleshooting issues as
soon as possible. |
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| 5 | There is a message on the ASIST Home page about the Monitor Settings, why? |
| |
| | Soon ASIST will only support display settings
of 1024 x 768 pixels, and Normal Font. After
you change the display settings the message
will no longer appear. |
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| 6 | I cannot change my Monitor Settings, why? |
| |
| | If you are not able to apply your Monitor
settings because you do not have administrator
rights, or after clicking "Apply" the changes
are not affected by your changes
You may not have access rights to change the
monitor setting, please contact your computer
administrator to apply the changes. OR
If do not know where to change your monitor
settings, go to START, select CONTROL PANEL,
locate and double-click DISPLAY icon and click
the SETTINGS tab. Make your changes here and
restart your computer. If
you need additional assistance, please contact
ASIST as soon as possible. |
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| 7 | When selecting the year on the ASIST application I get a error, what do I do? |
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| | When selecting the year on the ASIST
application I get the error message, "system
error triggered from app object unresolvable
external gs_html_start_year when linking
reference"
1. Restart your computer and rerun the ASIST
Synchronizer and after it is successfully
completed, please try running ASIST again.
2. If the above step does not work, and issue
still exists, please contact ASIST as soon as possible. |
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| 8 | A new button under INFO Tool Box called "HD Navi Tools" |
| |
| | HD Navi Tools supports the HDD Rewrite
application that is used to update/change the
data stored in the HDD navigation systems; it
also links to support materials, and the
license server for the install code. For more
information see "Infiniti bulletin: ITB08-021" |
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| 9 | My HD Navi Tools button is disabled, why? |
| |
| | Please review this list below.
-Currently the HD Navi only applies to the
Infiniti
brand, so the button is only enabled under the
Infiniti brand.
-If you have a CONSULT-III unit, you must run
the install package "HDD Rewrite Application
Program Version 1.21, Published 04/28/2008"
listed under the Software Update Utility.
-If your workstation is not a CONSULT-III unit
you would have to install the package
manually. To run the installation package from
a non-C-III unit, go to c:\asist\HDNavi\ and
run the setup.exe.
If the above information does not apply, and
you need additional support, please contact ASIST. |
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| 10 | When I select the Model and Model Year from the ASIST Main Menu nothing happens, why? |
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| | If you have ASIST version 9.1.0 or higher,
please go to
Contact Us and send us an email
referencing this information with your
dealer code, and contact information. |
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