1  | What are the computer specifications to run ASIST? (updated 12/21/2009) |
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| | Minimum Specifications:
Operating System: Windows XP Pro or Windows
2000 or Vista Business 32bit or Windows 7 32-
bit
Memory: 1GB or higher
Hard Drive: 30 GB Free hard drive space or
higher
Processor: 1.2 GHz or higher
Disk Drive: DVD ROM Drive
Secondary Ethernet card for CONSULT-II support
Communications: High Speed Internet access |
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| 2 | Is there a LAN version? |
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| | There are a few issues that prevented Nissan
from offering a LAN version. One is the cost
of the MS-SQL database engine, cost of user
seats licenses and the other is the complexity
of the set up process. This is not to mention
that it may require additional time to
develop an installation kit
If the LAN (with MS-SQL) was already in place
at the dealership, and the funds was available
to create the kit, the dealer would still need
to have an IS person to setup the files and
provide support. |
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| 3 | Windows XP SP2 - Firewall Settings |
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| | If you have applied Windows XP with SP2.
If the Firewall is active, under the Security
Center, you will need to allow the following
ASIST applications to access the internet:
ASISTmailer.exe, ASISTUPD.exe, and
ASIST_activate.exe. If you need additional
assistance, please contact the ASIST Support
Line. |
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| 4 | ASIST DVD Installation Help - Trobleshooting installation errors |
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| | If errors encountered (e.g. Error #:11004 or
else) during ASIST DVD installation process,
please check your computer settings
(Firewall/Norton Anti-Virus) and modify them
to allow Activate_Asist.exe for access to
internet.
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| 5 | My ASIST message is - FILE MISSING- when trying to view a bulletin? |
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| | This appears to be the case when either the
ASIST database or actual document file is
missing. If problem persist, please go to
Contact Us and send us an email with your
dealer code, and contact information.
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| 6 | My ASIST message is - FILE NOT FOUND or FILE MAY BE MISSING or MAY BE CORRUPT? |
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| | This appears to be the case when either the
ASIST database or actual document file is
missing. The fastest solution is to reinstall
ASIST. Make sure the FULL install is
selected.
If problem persist - try uninstalling and then
re-installing asist.
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| 7 | ASIST System Checker Fails - Cannot install ASIST because System Checker Fails on Internet Connection |
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| | The ASIST System Checker doesn't recognize
my Internet Connection. Please print and
check reports 'Internet connection sections'
to ensure your server access is set
properly. If the Internet Connection access
is set properly check the following: 1)
Locate your Internet Options, 2) Select
Connections tab, 3) Select LAN Settings...
and check 'Automatically Detect
Settings'. or If checked then
un-check 'Automatically Detect Settings'.
If the system checker still fails, please
contact the ASIST Support Hotline. |
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| 8 | ASIST System Checker Fails - CONSULT II Support requires two Ethernet Cards |
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| | The main purpose for 2nd NIC cards (Ethernet
cards)is to support your CONSULT-II and the
other is to support your Internect
connection.
Using a router/hub is preferred rather than a
2nd NIC card. Sharing a NIC with CONSULT-II
and
your Internet access port is not recommended.
An alternative is to have a 2nd NIC. We have
tested a few USB NIC ports which work. If
CONSULT-II support is not required on this
workstation, then this requirement may be
ignored. |
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| 9 | ASIST System Checker Fails - Local system is not able to access asist.nnanet.com (FTP Site) |
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| | If your internet connection is responding, but
was unable to communicate or access the
asist.nnanet.com FTP site and the IT
specialist checked the following settings:
Firewall settings, security settings, proxy
server settings, or permissions to download
data via FTP. Locate and check 'Passive
Mode' option in the Hardware Checker, under
Advanced Settings button. Note: This option
will appear while installing ASIST. If
you are still need assistance, please contact
the ASIST Support Hotline. |
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| 10 | ASIST System Checker Fails - a RUN TIME error occurs while running the hardware checker |
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| | The system checker may be failing during
the 'Internet Connection'. Plese go into
the 'Advanced Settings' under the 'Hardware
Checker' main screen, and check the 'Passive
Mode' option. Also, if your firewall is
active, you will need to allow the following
ASIST applications to access the internet:
ASISTmailer.exe, ASISTUPD.exe, ConsultUtil.exe
and Activate_Asist.exe. If the RunTime error
does not go away, please go to
Contact Us and send us an email with your
dealer code, and contact information. |
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| 11 | ASIST will not launch - Receiving an object event error message. |
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| | Run the Manual Update under the ASIST
Synchronizer: 1) If the green dot is not in
your taskbar go to Windows desktop, locate and
double click the icon
titled 'ASISTMailer.exe',
2) Double-click on the green dot located in
your taskbar to launch ASIST
Synchronizer, 3) Click 'Manual Update'. 4)
Wait until the update is completed before
relaunching ASIST. |
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| 12 | CONSULT-II mscomctl.ocx file missing error |
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| | This is only to be used under the direction of
the ASIST support team. Windows XP
Users: 1: Please download the attached
mscomctl.ocx to your
c:\windows\system32 folder 2: Click windows
task bar 'Start' button and select 'Run...'
and type the command "regsvr32.exe
c:\windows\system32\mscomctl.ocx" in the white
space and click 'OK' Windows 2000
Users: 1: Please download the attached
mscomctl.ocx file - mscomctl.ocx to your
c:\winnt\system32 folder 2: Click windows
task bar 'Start' button and select 'Run...'
and type the command "regsvr32.exe
c:\winnt\system32\mscomctl.ocx" in the white
space and click 'OK' Relaunch the ASIST. |
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| | Download: mscomctl.ocx |
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| 13 | ASIST Support Utility - Use only if directed by the ASIST Support Team |
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| | 1) Click the attached download file 'ASIST
Support Utility' and copy to your computer
desktop 2) Double cick the icon
titled 'ASISTSupport.exe', 3) Enter 'Access
Code:' provided by ASIST Support and
click 'Enter'. ASIST Support will provide
directions on how to use the utility. |
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| | Download: ASIST Support Utility |
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| 14 | ASIST NATS Decoder (All Other Vehicles) |
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| | When using the “All Other Vehicles” button
under NATS Decoder the user will be brought to
a web based utility.
1) If the user is not connected to a internet
the display will give the user the
standard “The page cannot be displayed”
2) If the user has been disabled, the user
will receive a message that the user id cannot
be verified, please contact ASIST Support at
asist@nissan-usa.com
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| 15 | SVG Viewer Installer |
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| | Please use as directed by ASIST Support Team. |
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| | Download: SVG Install |
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| 16 | ASIST Uninstall Issue - Use only if directed by the ASIST Support Team |
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| | Download: Fix ASIST Uninstall |
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