1  | ASIST Synchronizer and Software Update Utility User Guide |
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| | See attached for details on ASIST Synchronizer. |
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| | Download: ASIST Synchronizer User Guide |
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| 2 | ASIST Synchronizer keeps displaying: “This workstation’s login information is registered with another PC |
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| | This error is because
Synchronizer
utility recognizes a duplicate key # and the
MAC ID does not match what we have. The error
is usually caused by:
1. PC was replaced and ASIST re-installed.
2. Hard drive or other harware was
replaced.
3. Same ASIST key number is running on multipe
computers. (One key per computer)
Please send an e-mail to Contact US
to request us to fix this issue with complete
information:
o Number of computers with same key
o PC was replaced and old one no longer
online.
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| 3 | ASIST Synchronizer - Every update seems to take the same amount as it did the first time I ran the update, or longer. |
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| | If the
administrator has locked out users from
modifying the system registry, the
administrator will need to make these changes
so that user can run the ASIST
Synchronizer. 1) Administrator must be
logged onto computer and give full control to
the ASIST keys in the registry. 2) Select
Start, Run, and type'regedit' 3) Locate
and
select the ASIST keys (ASIST, & ASIST_NET)
located under HKEY_LOCAL_MACHINE\SOFTWARE
key 3) Select the 'Security" menu, and
select 'Permission' 4) Give 'Full Control"
rights to the appropriate user groups.
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| 4 | ASIST Synchronizer - When the Synchronizer is running my other programs don't respond as quickly. |
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| | ASIST Synchronizer will use 100% of the
computers processor while it is running. The
application is connecting to the internet,
downloading and updating data for ASIST.
This is normal practice for most Windows
products while downloading and updating
data. The ASIST Synchronizer has
provided automatic update times for your
convenience. |
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| 5 | ASIST Synchronizer - 2023-Error in Extracting compressed file. |
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| | If you are receiving the following error "2023-
Error in Extracting compressed file. 50-
C:\Asist\download\######.zip" it is possible
that your computer has run out of hard drive
space. The initial installation of ASIST
required 100GB of free hard drive space. If
you need to add more hard drive space to your
computer you will need to reinstall ASIST,
please email your request to asist@nissan-
usa.com. |
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| 6 | ASIST Synchronizer - We cannot verify your login information, please check your ID and password and try again. |
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| | When ASIST Synchronizer begins to update
the following error displays 'Your login
information could not be verified. Please
check the Dealer Code, Security Key Number and
password..' First, please remove and retype
your Dealer Code, ASIST Security Key, Password
and click the 'Okay' button. If you are
still receiving error message, please go to
Contact Us to request your ASIST User
Information. |
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| 7 | The detail synchronizer error includes a long number in it, what does it mean? |
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| | The first six (6) numbers are the year, the
month and the day (e.g. 071224 is 2007,
December 24).
If that date is older than 2 months you will
need to reinstall your ASIST application.
To request a new installation, please email
your Dealer Code, and Key # to asist@nissan-
usa.com.
If the date is earlier try and re-sync again,
and if this does not fix the error, please
contact ASIST support, as they will have to
help with the database error. |
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| 8 | Refreshing ASIST Workstation (recommendable) |
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| | It is recommended to restart your ASIST
Workstation at least once a week to refresh
your PC. |
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