If you have security software on your network and enabled it to connect to the ASIST servers and you still cannot connect. OR, if you do not have security software do the following:

1)Launch ASIST Synchronizer,

2) Click 'View Settings / Details',

3) Check 'Use Passive Mode' and click 'Okay',

4) Re-run ASIST Synchronizer 'Manual Update'.

If you are still receiving 'Latest updates not complete. Possible Internet communication issues...', please go to Contact Us and send us an email with your dealer code, and contact information.

Run-time error '5': Invalid procedure call or argument

High traffic on the network, please retry running your updates at your regular scheduled time.

If the administrator has locked out users from modifying the system registry, the administrator will need to make these changes so that user can run the ASIST Synchronizer.

1) Administrator must be logged onto computer and give full control to the ASIST keys in the registry.

2) Select Start, Run, and type'regedt32'

3) Locate and select the ASIST keys (ASIST, & ASIST_NET) located under HKEY_LOCAL_MACHINE\SOFTWARE key

3) Select the 'Security" menu, and select 'Permission'

4) Give 'Full Control" rights to the appropriate user groups.

1) Click on the attached download file 'VB Runtime Install',

2) Click 'Open',

3) Click 'Yes' to install....

4) Restart computer.

Retry running ASIST Synchronizer.

The ASIST Synchronizer has provided automatic update times for your convenience.

The initial installation of ASIST required 40GB of free hard drive space.

If you need to add more hard drive space to your computer you will need to reinstall ASIST, please email your request to asist@nissan- usa.com.

First, please remove and retype your Dealer Code, ASIST Security Key, Password and click the 'Okay' button.

If you are still receiving error message, please go to Contact Us to request your ASIST User Information.

1) Reinstall MDAC from the XP installation CD's that came with the computer, OR

2) Go to the download area under Microsoft's website and locate MDAC 2.8 SP1 and install, OR

3) If the above steps do not work and user has MDAC 2.81 installed you will need to repair MDAC 2.8 on XP. a) Locate the mdac.inf file in 'c:\windows\inf' folder (make sure that view hidden files and folder are turned on). b) Right click mdac.inf file and select Install, and when prompted for a location or cd, point to c:\windows\servicepackfiles\i386 (or look for the i386 folder somewhere on the harddrive, or insert Windows CD. This should repair Mdac 2.8. c) Restart computer and if it ASIST-Nissan begins to reconfigure insert your installed ASIST DVD or CD it requests.

If that date is older than 2 months you will need to reinstall your ASIST application.

To request a new installation, please email your Dealer Code, and Key # to asist@nissan- usa.com.

If the date is earlier try and re-sync again, and if this does not fix the error, please contact ASIST support, as they will have to help with the database error.

Windows XP Users:

1: Exit ASIST Synchronizer (green dot not present in Windows Taskbar).

2: Please download and unzip the attached mswinsck.zip file - mswinsck.ocx to your c:\windows\system32 folder

3: Click windows task bar 'Start' button and select 'Run...' and type the command "regsvr32.exe c:\windows\system32\mswinsck.ocx" in the white space and click 'OK'

Windows 2000 Users:

1: Exit ASIST Synchronizer (green dot not present in Windows Taskbar).

2: Please download and unzip the attached mswinsck.zip file - mswinsck.ocx to your c:\winnt\system32 folder

3: Click windows task bar 'Start' button and select 'Run...' and type the command "regsvr32.exe c:\winnt\system32\mswinsck.ocx" in the white space and click 'OK'

Relaunch the ASIST Synchronizer and click Manual Update.