1 | CONSULT-III Plus Error Code: R112 and/or C9004, dated 3/19/21 |
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| Received error code, R112 and/or C9004 using CONSULT-III plus on Windows 7 unit
If workstation is Windows 7 operating system, please try repair on a Windows 10 unit. If the repair is successful on your Windows 10 unit, please upgrade your Windows 7 to Windows 10. Windows 10 upgrade information can be located on the ASIST Home Page, section Latest News Click Here. |
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2 | Key Fob Registration or Immobilizer ECU Replacement Failure, dated 12/23/21 |
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| If you experience a failure in key fob registration or immobilizer ECU replacement, please restart your computer and install CONSULT-III plus v214.21 for the fix.
• 2020-2022 MY Sentra (B18)
• 2021-2022 MY Rogue (T33)
• 2022 Pathfinder (R53)
• 2022 QX60 (L51)
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3 | FZ-55 Panasonic Downgrade from Windows 11 to Windows 10 |
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| You can only downgrade to Windows 10 within the 10 days of your upgrade. For example, if you upgraded to Windows 11 on 1 January, 2023, then you can downgrade within 10 days. If you want to downgrade on 15 January, 2023, you can’t.
FZ-55 Panasonic Windows 10 Downgrade Instructions. |
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4 | CONSULT-III plus Print Screen Producing Black or Blank Image, 4/16/21 |
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| If you are experiencing a Black Image output when using the Print Screen button from CONSULT-III plus.
Ensure your workstation has the latest Windows update, released April 13, 2021, KB5001330 |
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5 | CONSULT-III plus Re/programming – Data Transfer from PC to VI2 Fails, 3/31/21 |
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| The following instruction can be followed to address this issue.
Uninstall and reinstall the CONSULT-III plus software per the following instructions.
1. Uninstall the CONSULT-III plus software “Consult III plus” from the Programs list.
2. Launch the Synchronizer
3. Select ‘view settings/details’
4. Select ‘software update’
5. Select and install the C-III+ 1st update and verify that you receive a ‘Finished’ button at the end of the install (NOTE: If there is a s/w patch, do not install at this time).
6. Power up the VI2 and launch the C-III+ app and verify that the VI auto connects.
7. Try procedure again.
If procedure works and there is software patch follow below instructions:
8. Close the C-III+ app.
9. Launch the Synchronizer
10. Select ‘view settings/details’
11. Select ‘software update’
12. Select and install the C-III+ 2n update and verify that you receive a message ‘Installation Succeeded’ at the end of the install. |
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6 | Consult-III plus does not launch after installing version 202.10. No errors given |
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| The WebRoot anti-virus has been identified as preventing the Consult-III plus from running. Disable WebRoot and launch Consult-III plus again. WebRoot should be configured to allow the consult4.exe to run. |
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7 | CONSULT-III plus Reprogramming or Immobilizer: Does not accept the User ID/password |
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| Because of Daylight Savings, the computer's
date and time may be incorrect. Please verify
that the computer's date, time, and Time Zone
are correct for your area. |
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8 | CONSULT-III plus version 201.1 Login Screen |
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| Some users may have experienced unexpected
login screen when updating and opening C3P
v201.1. If you have rolled back to v95.1,
please stay with this version until prompted
for the v201.1 update. If you have updated
to v201.1 and experience login screen,
please run the bat file located at
C:\asist\tools\c3\c3plus\SV201.10.00
\setup.bat to reinstall v201.1 to correct
the issue. |
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9 | CONSULT-III plus Installation Interrupted Message Version 201.1 or higher |
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| Print attached document before restart instructions. |
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| Download: Installation Interrupted Instructions |
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10 | VI3 will not connect to the laptop, but using the USB cable will connect |
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| 1. Reboot the PC
2. Upon the Reboot, uninstall the C-III+ from the Add/Remove Programs and verify that the C-III+ is actually removed from the list of app.
3. Delete the c:\consult-III_plus folder
4. Clear the windows temp folder, in Windows search box type "Delete temporary files", locate and click "Temporary Files", and "Temporary Files" will be checked - can uncheck the other items. Then, click "Remove Files"
5. Run a disc cleanup
6. Reboot the PC
7. Launch the Synchronizer and run Manual Update. After update completes, select ‘view settings/details’
8. Select ‘software update’
9. Select and install the C-III+ 1st update and verify that you receive a ‘Finished’ button at the end of the install
10. Verify that the VI3's Wireless FOB is connected and has a blinking green LED
11. Connect the VI3 to the PC with the USB cable and vehicle. Launch the VCI Manager and verify a successful connection with cable and then Wireless. Reconnect the VI3 and USB cable. Launch the C-III+ app. Verify a connection via the USB cable. Close the C-III+ app.
12. Remove the USB cable and launch the C-III+ app and verify a wireless connection.
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11 | Vehicle Interface (VI) locked in Reprogramming Complete mode |
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| With VI connected, launch the CONSULT-III plus
software. VI should show 'Reprmming Compl'.
Close the CONSULT-III plus. Right-click the
Reporting Tool icon in Windows Taskbar and
select 'Reset Device'. Launch the CONSULT-III
plus again. VI should show 'Normal Mode' |
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12 | Windows 10 - Vehicle Interface (VI) will not connect to CONSULT-III plus while using USB cable |
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| Print attached document before completing VI
connection instructions. |
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| Download: VI USB Cable Connection Instructions |
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13 | CF-18 Panasonic CONSULT Unit Out of Hard Disc Space |
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| These laptops are no longer supported and must be replaced with a new unit. |
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14 | CONSULT-III plus: Does not detect the Vehicle VIN |
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| Closed the CONSULT-III plus app and then reboot
the PC. After the reboot, re-installed the
latest
CONSULT-III plus app from C:\ASIST\Tools\C3
\C3Plus\(latest version). Verify the
message 'Install Succeeded'. Try the CONSULT-I
III plus procedure again. |
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15 | CONSULT-III Plus: Not able to install Software Update |
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| Error msg - The setup file of the installation
does not specify disc space needed by product.
The installation will exit.
Solution - Free space is low. You will need to
delete unused files and run the disc cleanup
and defragment utilities before trying the
update install again. |
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16 | CONSULT-III plus: Unable to install the CONSULT-III plus update or GT-R CSP Software |
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| You will need to uninstall and reinstall the
CONSULT-III plus software first.
1. Uninstall the CONSULT-III plus
software “Consult III plus” from the Programs
list
2. Select the CONSULT Updates message box pop-
up (located on the bottom of monitor), or open
up ASIST Synchronizer, click View
Settings/Details button, select CONSULT-III
plus software from the list and
click “Install”
Note: If you cannot run the installation,
click the “Re-Download” button to redownload
the application, then click “Install” button
3. Now select the CONSULT Supplement or GT-R
software update and click “Install”
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17 | CONSULT-III plus: GT-R CSP Software installation fails during registration process |
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| If the GT-R CSP Software installation fails
during the registraton process you will need
to contact ASIST Support Hotline. |
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18 | CONSULT-III plus: Software will Not Launch and No Error Message. |
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| Restart the PC and then try launching the
CONSULT-III plus again .
If the CONSULT-III plus still does not launch
after restarting the PC, try launching from the
C:\consult_plus\system\application\bin\consult4.
exe
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19 | CONSULT-III plus: OPERATIONS MANUAL Viewing issue |
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| CONSULT-III plus Operation Manuals will not
open for viewing if Google Toolbar is
installed on your browser. The CONSULT-III
plus Operation Manual requires IE11 without
Google Toolbar. |
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20 | Software Update Utility (ASIST Update Manager) : Software does not appear on the list for download |
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| If the machine operating system is Windows 7 or
10, please check if it is running 64-bit and
not 32-bit.
Go into the System and under System Type, it
should display 64-bit Operating System, not 32-
bit. If it is not 64-bit you will need to run
a recovery, and select 64-bit.
If you have recently reimaged your PC, and you
selected 32-bit, you will need to rerun the
recovery again, see Recovery Instructions in
the CONSULT section. |
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21 | Panasonic CF-19 MK4 & MK5 Hard Drive Recovery Instructions: TECH MATE Purchased PC only |
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| System recovery of your CONSULT MK-4/MK-5 to Windows 7
The system recovery will erase all the data on your hard drive. Do not restart or switch off your computer during this process.
Download the attachment below, and follow instructions.
Required Items:
1. User will need to reinstall all ASIST/CONSULT applications and utilities with ASIST USB installation drive. If you do not have an ASIST installation package, please go to ASIST Request Forms to complete the proper request form.
2. CF-19 MK-4/MK-5 Recovery Disk (3 disc set)
DVD/CD external drive (supplied with CONSULT kits)
If you do not have the required recovery disks, you will need to replace your Panasonic MK4 or MK5 workstation with the latest Certified CONSULT laptop thru BOSCH. |
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| Download: MK4_MK5 Hard Drive Recovery Instructions V1.pdf |
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22 | Recovery Instructions for Panasonic CF-19 MK6-MK8 Windows 7 Only (TECH MATE Purchased PC only) |
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| Only use on a Panasonic CF-19 Windows 7, MK6 Unit, Serial # CF-193H101FW & MK8 Unit, Serial # CF-19ZZA01MW
Do not use if your Panasonic CF-19 has Windows 10 installed, see FAQ item for “Recovery Instructions for Panasonic CF-19 MK6-MK8 Windows 10 only”
Download the attachment below, unzip and copy to a USB drive, or another external source (DO NOT COPY TO AND RUN FROM YOUR PANASONIC CF-19 WORKSTATION!)
1. After completing the recovery, user will need to reinstall all ASIST/CONSULT applications and utilities with ASIST USB installation drive. If you do not have an ASIST installation package, please go to ASIST Request Forms to complete the proper request form
2. Extract/Unzip the HDRecovery.zip file
3. Locate and print the following file "Panasonic CF-19 Win 7 Recovery.pdf"
4. Locate on your external media and the double-click "HDRecovery.bat" file located under HDRecovery folder, and follow the instructions.
NOTE: IF THE HDRecovery.bat file does not work properly, will have to contact BOSCH to reimage |
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| Download: HDRecovery.zip |
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23 | Recovery Instructions for Panasonic CF-19 MK6-MK8 Windows 10 (TECH MATE Purchased PC only) |
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| Only use on a Panasonic CF-19 Windows 10, MK6 Unit, Serial # CF-193H101FW & MK8 Unit, Serial # CF-19ZZA01MW
Do not use if your Panasonic CF-19 has Windows 7 installed, see FAQ item for “Recovery Instructions for Panasonic CF-19 MK6-MK8 Windows 7 Only”
Download the attachment and print for recovery instructions.
1. Recovery will remove everything and reinstalls Windows 10.
2. This function is used if all other options have been exhausted and seems to be an isolated case.
3. User will need to reinstall all ASIST/CONSULT applications and utilities with ASIST USB installation drive. If you do not have an ASIST installation package, please go to ASIST Request Forms to complete the proper request form.
4. The process is expected to take an hour or so and your PC may restart a couple of times.
5. When you reset your Windows 10 PC, all apps, drivers, and programs that did not come with this PC will be removed, and your settings restored back to defaults. As a matter of abundant precaution, it’s suggested that you backup your data to an external drive just to be safe before your reset your Windows 10 OS. |
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| Download: Panasonic CF-19 Win 10 Recovery Instructions |
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24 | Panasonic CF-54 Smart Card Reader |
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| CF-54 PC requires an external Smart card
reader for the immobilizer, GT-R and Leaf
cards. Purchase info, Click Here |
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25 | Panasonic CF-54 MK1 Hard Drive Recovery Instructions: TECH MATE Purchased PC only |
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| Follow the Windows 10 disk recovery
instructions on page 21 of the guide below. |
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| Download: CF-54 Operating Instructions Guide |
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26 | OCS Recall and/or CONSULT-III Plus Software Troublshooting Support, 5/27/16 |
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| A. If your issue is related to the latest OCS
or ACU USB connection or VI2 connection issues
listed is information that may help:
1. Please ensure that you ASIST workstation
has been updated as of end of day.
2. Please ensure that you have the latest
CONSULT-III plus software version.
3. Restart computer is required after C-III
plus install.
Note: After installing C-III plus do not
connect USB cord between the software
4. Take Consult-III plus and VI2 to a
vehicle and install the VI2 to the Data Link
Connector (DLC).
NOTE: The Consult-III plus and the VI2
(Must be Wireless Mode)
5. Turn the vehicle ignition to the ON
position.
6. Double click the CONSULT-III plus Icon
on the desk top to open
7. Allow VI2 Firmware to automatically
update in Wireless Mode.
8. Once the Firmware update is complete,
the window will close automatically.
Important: Do not touch the vehicle,
Consult-III plus or VI2 while the VI2 Firmware
is updating.
9. Verify the VI2 is communicating
properly in Wireless Mode.
10. Install a USB cable between the VI2 and
the Consult-III plus.
11. Verify the vehicle ignition is in the
ON position.
12. Click the “OK” button in the open
window to switch the VI2 from wireless to USB
connection.
13. If the VI2 is communicating in USB Mode
then VI2 and USB connection should be fixed.
B. If you are receiving a system error when
using the OCS software, please uninstall and
reinstall the Airbag ECU software, see below
for instructions:
1. Go to Uninstall under “Programs and
Features” from Control Panel/Programs menu
under Windows.
2. Locate “Airbag ECU Reprogramming
Software” and select
3. Locate and select the “Uninstall”
4. After uninstall is completed, the ASIST
Synchronizer message will pop-up to install
software, or go to the “Software Update
Utility” under the ASIST Synchronizer
5. Select “Airbag ECU Reprogramming
Software….” and install.
6. If you need further assistance, please
contact NNA Tech Line.
C. If you are receiving the following ACU
error message "ECU part # is not supported",
it should be "this vehicles has already been
updated." Software may be updated to fix this
issue asap.
D. If the OCS or ACU recall campaign menu
links are not displaying on your ASIST
application, the latest CONSULT software 61.10
version must be installed. |
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27 | OCS - 64 bit Driver Download - Do not Use Unless Directed by ASIST Support! |
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| Do not use unless directed by ASIST Support. |
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| Download: 64-bit Driver Install File |
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28 | Panasonic FZ-55 Hard Drive Recovery Instructions: TECH MATE Purchased PC only |
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| Follow the Windows 10 disk recovery
instructions on page 148 (Reset your Computer Section) of the guide below. Create a Recovery Disc instructions on page 14 (Create a Recovery Disc Section) .
Download: FZ-55 Operating Instructions Guide |
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29 | Panasonic FZ-55 –Immobilizer, GT-R and Leaf Card Slot |
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| The IC card slot is located on the bottom right corner of the keyboard. Card must be inserted facedown. |
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| Download: FZ-55 IC Card Slot |
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30 | Flicker Update for Panasonic CF-54 & FZ-55 |
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| Download: Flicker Update for CF-54 & CF-55 |
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31 | ECU Configuration Error Code C9004 with Windows 7 |
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| Download: ECU Configuration Error Code C9004 with Windows 7 |
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32 | B18 Sentra, T33 Rogue, R53 Pathfinder: Error SDCER003 or Error VDA0003 |
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| If CONSULT displays this code during key registration,
Contact TECH LINE |
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33 | Service Center Support for CF-54 and FZ-55 Purchased from TechMate |
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| Download: Click here for contact information |
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