Welcome to the TECH LINE Feedback Survey.  Recently you contacted the TECH LINE looking for assistance.  Please fill in the below short questionnaire on how that contact met your expectations. * - Required Fields.

  
 

 Model*                           Model Year*

                Dealer Code*
      
 Your Job Title*      Case Number

Question No: 1 *

How likely are you to recommend TECH LINE to a fellow technician?
 
  Very Likely
 
  Somewhat Likely
 
  Neutral
 
  Somewhat unlikely
 
  Very unlikely
 
 

Question No: 2 *

Rate the overall service provided by all of TECH LINE
 
  Very Satisfied
 
  Somewhat Satisfied
 
  Neutral
 
  Somewhat Dissatisfied
 
  Very Dissatisfied
 
 

Question No: 3 *

Was the vehicle repaired using TECH LINE recommendations?
 
  YES
 
  Not sure – due to waiting for parts, customer to return, intermittent incident or more time
 
  Not yet – due to incident currently under Engineering Review
 
  Not applicable – contacting to provide info., CONSULT operation, diagnosis confirmation, etc.
 
  NO
 
 

Question No: 4 *

Rate the helpfulness of a specific Specialist. Please enter the specialist name.
 
  Very Satisfied
 
  Somewhat Satisfied
 
  Neutral
 
  Somewhat Dissatisfied
 
  Very Dissatisfied
 
 

Question No: 5 *

How satisfied are you with the amount of time it takes TECH LINE to respond ?
 
  Very Satisfied
 
  Somewhat Satisfied
 
  Neutral
 
  Somewhat Dissatisfied
 
  Very Dissatisfied
 
 
TECH LINE Specialist's Name*  
Technician's Name  
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