Common Request Form

ASIST Request Forms

Select Request Form

SERVICE REQUESTED

Fees

Additional ASIST Workstation(s) Number of Copies

$100 per copy

SERVICE REQUESTED

Fees

I have read and agree to the Master Technician Software Agreement.

Master Tech First Name

Last Name

Last 4 digits of SSN#

$100

SERVICE REQUESTED

*		Synchronizing on a regular basis and reinstallation is required. No Charge
*		ASIST expired beyond 30 day's and reinstallation is required. Re-setup fee of $100 may be applicable.
*		Tech-Mate Certified Panasonic CONSULT CF/FZ-55 laptop was re-imaged and needs ASIST reinstalled. No Charge
*		ASIST standalone PC was replaced/re-imaged and reinstallation is needed. No Charge
*		Existing Consult-III Plus ‘generic’ PC reinstallation is needed. No Charge

Additional Panasonic CONSULT Workstation

I Purchased new CONSULT Tech-Mate Certified FZ-55 laptop(s) and not replacing or upgrading my current CONSULT laptop(s). I need new keys (one for each of my new CONSULT laptop(s)

Last 6 digit order # from Tech-Mate invoice.

All items under this section must be marked in order to fulfill your request.

*	YES	Requestor must be an employee of the associated dealership
*	YES	The PC is now ready for ASIST to be reinstalled. I have verified the PC meet operating specification, www.asistfaq.com
*	YES	Dealership will not install ASIST on a CONSULT BOSCH loaner unit.
*	YES	I understand that the ASIST installation package will be sent ATTN: Service Manager for distribution to requestor.
*	YES	Before installing, I will read the included ASIST Software Installation Guide before contacting ASIST Support.
*	YES	I will install ASIST immediately upon receipt and send back ASIST USB Key within 10 days of NNA’s shipment, or dealership will be invoiced a $100 late charge on their non-vehicle account
*	YES	I have physically verified that all current ASIST Security Key ID assigned to the dealer are installed and working properly

*If unsure of the dealerships assigned ASIST Security Key ID’s and running status, email ASIST@nissan-usa.com to obtain a list of assigned Key ID’s and their operating status.

* Keys listed will be deactivated if still running on current PC.
* If request is for more than 10 keys, submit a 2nd reinstallation request form.
* List ASIST Security Key ID. You can find the Key ID by opening the ASIST synchronizer.

YES

If I am replacing my computer, I understand that I will discontinue using my ASIST Security Key ID on the older PC after I receive and install ASIST on my new computer.

SERVICE REQUESTED CHECK ONE

Fees

Existing ASIST standalone PC is compatible

PC meets CONSULT system specifications

No Cost

Purchased PC meets CONSULT system specifications (Requires ASIST installation)

$100

Replacing existing CONSULT Panasonic CF-18/19 with Generic PC meeting CONSULT system specifications. ASIST Security Key ID will be transferred to the new PC and discontinued on the older PC.

List ASIST Security Key ID

$100

REQUIREMENTS FOR INSTALLATION ON EXISTING COMPATIBLE ASIST STANDALONE PC

All items under this section must be completed in order to fulfill your request.

List ASIST Security Key ID. synchronizer.

YES

Requestor must be an employee of the associated dealership

YES

Purchased an equal quantity of C-III plus VI2 (J-47446-VI2-B)/ VI3 (J-52925-VI3) from Tech-Mate. Last 6 digit order # from your VI2 (J-47446-VI2-B)/ VI3 (J-52925-VI3) Tech-Mate invoice.	*
*Request will not be processed without valid order #.

YES

The PC is now in place and ready for CONSULT III Plus to be reinstalled.

* After request has been processed, notification will be given, ASIST will automatically confirm the PC specifications against the required specifications and your next ASIST sync will begin to receive the C-III plus software.

REQUIREMENTS FOR INSTALLATION ON PURCHASED PC THAT MEETS OPERATING SPECIFICATIONS
All items under this section must be completed in order to fulfill your request.
*	YES		Requestor must be an employee of the associated dealership
*	YES	Purchased an equal quantity of C-III plus VI2 (J-47446-VI2-B)/ VI3 (J-52925-VI3) from Tech-Mate. Last 6 digit order # from your VI2 (J-47446-VI2-B) / VI3 (J-52925-VI3) Tech-Mate invoice. * Request will not be processed without valid order #.
*	YES		The PC is now in place and ready for CONSULT III Plus to be reinstalled. If this is a replacement of an existing workstation provide existing ASIST Security Key ID
*	YES		I understand that the ASIST installation package will be sent ATTN: Service Manager for distribution to requestor.
*	YES		Before installing, I will read the included ASIST Software Installation Guide before contacting ASIST Support.
*	YES		I will install ASIST immediately upon receipt and send back ASIST USB Key within 10 days of NNA’s shipment, or dealership will be invoiced a $100 late charge on their non-vehicle account.

NOTE: Each operating CONSULT III plus software license requires an annual fee be paid to support software development, enhancements and support. Each year, your NVA service account is charged an annual fee to support a number of programs. For CONSULT, the additional fees will be charged based on the number of J47446-VI2-B / VI3 (J-52925-VI3) C-III plus kits you purchase.

New Panasonic CONSULT Workstation

I Purchased new CONSULT Tech-Mate Certified FZ-55 laptop(s) and will discontinue using this CONSULT laptop. Please provide the ASIST Sec.Key # to the discontinued CONSULT laptop(s)


The key # will be reused on new CONSULT laptop(s).

List 6 digit order # from Tech-Mate invoice.

Do not continue using ASIST on another PC with the same Security Key ID, you will receive an error message.

Windows XP to Window 7 Upgrade

I want to upgrade my CF-19 MK-4 or MK-5 from Windows XP to Window 7 and will reuse my existing ASIST Sec. Key No’s. Click here for Window XP to Window 7 FAQ. Dealership will be invoiced $200 per kit on their non-vehicle account for this Window 7 DVD upgrade kit. Click here for detailed DVD installation instructions.

Locate the bar code label on the bottom of your CF-19.

Select from below the model # that applies. ASIST Security Key #is required field after selecting model #.

CONSULT CF - *	ASIST Security Key No.

Windows XP to Window 7 Upgrade

Panasonic CF-19’s MK4 and MK5 CONSULT units will not be upgraded to Windows 7 or Windows 10 and will no longer be supported after January, 2020. Please replace your Panasonic CONSULT PC with the latest Windows 10 CONSULT unit from Tech-Mate.

To determine if your Panasonic is a MK4 or MK5, locate the label on the bottom of the laptop. Labels listed as CF-19TH101QW or CF-19XH101QW are MK4 and MK5 units.

Additional information will be provided by January, 2020 if your CF-19 is not a MK4 or MK5 unit. Do not upgrade your MK6 or MK8 units to Windows 10 at this time.

If you have any questions, please email us at ASIST@nissan-usa.com

REQUESTOR INFORMATION

* What is your dealership location ?

USA

CANADA

First Name

Last Name

Dealer Code

Dealer Name

Service Manager Name

Street Address

City

State

Zip Code

Phone

E-Mail Address

Please confirm E-mail Address

ORDER FORM - PLEASE HAVE SERVICE MANAGER VALIDATE & INITIALIZE YOUR REQUEST

Dealer Name

Dealer Code

Street Address

City

State

Zip Code

Phone

E-Mail Address

(Requestors) First Name

(Requestors) Last Name

SERVICE MANAGER APPROVAL

YES

I understand that the package will be sent ATTN: Service Manager for distribution to requestor. Any fees will be invoiced to dealer non-vechicle account.

First Name

Last Name

Date

(Service Manages initials signifies approval, request will not be processed without Service Managers initials.)

AFTER COMPLETING FORM
* Please allow 3-5 working days for receipt. * After fulfillment, ASIST Support Team will send confirmation to your E-mail Address. * If you have any questions, please email us at ASIST@nissan-usa.com
Your Request Submitted Successfully.

Holiday Closure
Due to the holiday closure, reinstallation request form will be available on Thursday, January, 2, 2020. Apologize for the inconvenience.

Holiday Closure
Due to the holiday closure, CONSULT-III plus generic PC request form will be available on Thursday, January, 2, 2020. Apologize for the inconvenience.