Please use the provided pre-paid FED-EX label and return the ASIST USB or if you have lost the provided return label use your own and return to: Aftersales-Dealer Support, A4K, Nissan Americas, One Nissan Way, Franklin, TN, 37067

If text is not set correctly may encounter issues with ASIST home page.

If you cannot locate another Security Key # at your dealership, please complete and submit the information under "Forgot Your Password".

If you are receiving a bad or corrupt file error while the ASIST is installing, cancel install, reboot the PC and start install again. If you are receiving the same installation error, it may be a bad USB drive.

Please go to Contact US for a replacement USB to be sent. or contact ASIST support to confirm that USB is damaged, at 1-877-732-2550.

1. HKey_Local_Machine\Software\WOW6432Node\

2. HKey_Local_Machine\Software\

You will need to delete the ASIST registry folder.

First, Save a backup of the Windows Registry to your hard disk: Click on the Start button in the left corner of your Windows screen. Type "regedit" in the command line (if you don't see the command line click on Run icon). Click on File in the top toolbar in the Registry Editor window that pops up and select Export (check “All” under Export range), click Save (you will only need this backup if you accidently removed the wrong keys).

Next, locate and delete the following folder under the registry window and then try installing ASIST again. IMPORTANT! ONLY DELETE THE FOLDER WITH THE SAME KEY NUMBER LISTED AS SHOWN HERE: 85DC10DB1050A3E47B2C1265D2D4EFD4

Located under one or both of the following locations:

HKEY_CLASSES_ROOT\Installer\Products\85DC10DB10 50A3E47B2C1265D2D4EFD4 and/or..

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18 \Products\85DC10DB1050A3E47B2C1265D2D4EFD4

Or

Locate and remove ASIST and ASIST_NET folder under "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6 432Node\Classes\

If you are still encountering the “ASIST Already Exists” message, please contact ASIST support at 1-877-732-2550.

Open the contents of the ASIST USB drive.

Open the Disk1 folder.

Open the Tools folder and execute the 'msxml3' file.

Run the Setup.exe file to start the ASIST install procedure again.

The installation did not install properly. You will need to uninstall the Nissan-ASIST application and reinstall, but before reinstalling you will need to run the setup.exe application as "Run as administrator" in Windows 11 from the ASIST USB drive.

To run the program as an administrator, locate the setup.exe program right click on the program and select "Run as administrator". If prompted by UAC (User Account Control)then click on Yes to apply permission to allow the program to run with full permission as an administrator.

This will usually occur if the installation was not run from the ASIST USB installation drive.

Do Not Cancel! If cancelled, you may have to follow the instructions for 'ASIST Already Exist' error when attempting the install again.

The system checker may be failing during the 'Internet Connection'. If your firewall is active, you will need to allow the following ASIST applications to access the internet: ASISTmailer.exe, ASISTUPD.exe, ConsultUtil.exe and Activate_Asist.exe.

If the RunTime error does not go away, please go to Contact Us and send us an email with your dealer code, and contact information.

On Hardware Checker, select the "View Report" and listed under 'Internet" section check if the internet is set properly.

If the Internet Connection access is set properly check the following:

1) Go to Internet Options,

2) Select Connections tab,

3) Select LAN Settings... and check 'Automatically Detect Settings' Detect Settings'.

or

If checked then un-check 'Automatically Detect Settings'.

If the system checker still fails, please contact ASIST support at 1-877-732-2550..

2. Please check if you have another version of Adobe Reader installed and uninstall all versions on your computer

3. Restart your computer.

4. Next, locate and install Adobe Acrobat Reader DC on your local hard drive, go to c:\ASIST\tools\AdbeRdr\ and click "AcroRdrDC_en_US.exe"

5. After Adobe Acrobat Reader DC is installed launch ASIST

6. If you are still experiencing install issues, please contact your computer administrator, you may not have installation rights.