ASIST FAQ SUPPORT
 ASIST - Installation Support

1) ASIST Installation Instructions, updated 11-4-2019
2) Return ASIST USB Installation Drive within 10 Days to Avoid Late Charge.
3) Unable to install ASIST - Install hangs on Computing Space
4) I cannot install ASIST, I get message ASIST Already Exists
5) Unable to Re-Install ASIST after Uninstalling, error ASIST already exist
6) Unable to install ASIST - Error Insert Disk1
7) ASIST Security Key # Information
8) Where can I get my ASIST Password?
9) ASIST System Checker Fails - Cannot install ASIST because System Checker Fails on Internet Connection
10) Provided whitelist for safe execution of ASIST and CONSULT system
11) ASIST Installation or System Checker fails with a RUN TIME error:
12) Cannot Locate setup.exe on the ASIST USB Installation Drive
13) ASIST USB Installation Drive Error
14) ASIST Installation Error #11004
15) ASIST Error - ASIST will not launch
16) Only to be Used if Directed by ASIST Support
 

ASIST Installation Instructions, updated 11-4-2019
 
 Troubleshooting and additional support information also provided.
 Download: ASIST Installation Instructions
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Return ASIST USB Installation Drive within 10 Days to Avoid Late Charge.
 
 Dealers must return the USB drive within 10 days of shipment from Nissan. If Nissan fails to receive, the USB drive back within 10 days of Nissan's shipment, dealers will be invoiced a $100 late charge on their non- vehicle account.

Please use the provided pre-paid FED-EX label and return the ASIST USB or if you have lost the provided return label use your own and return to: Danny Uhls, A4K (41H08), Nissan Americas, One Nissan Way, Franklin, TN, 37067

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Unable to install ASIST - Install hangs on Computing Space
 
 The 'Computings Space' may run for about 45 minutes or longer.

Do Not Cancel! If cancelled, you may have to follow the instructions for 'ASIST Already Exist' error when attempting the install again.

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I cannot install ASIST, I get message ASIST Already Exists
 
 For Win7 or Win10 64Bit OS - You will need to delete the ASIST registry folders (ASIST and ASIST_Net) located under:

HKey_Local_Machine\Software\WOW6432Node\

For Win7 or Win10 32Bit OS - You will need to delete the ASIST registry folders (ASIST and ASIST_Net) located under:

HKey_Local_Machine\Software\

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Unable to Re-Install ASIST after Uninstalling, error ASIST already exist
 
 I am trying to install ASIST and already uninstalled the previous Nissan-ASIST from my computer or I cannot locate it under Add or Remove Programs area but I keep getting message “ASIST Already Exists”.

You will need to delete the ASIST registry folder.

First, Save a backup of the Windows Registry to your hard disk: Click on the Start button in the left corner of your Windows screen. Type "regedit" in the command line (if you don't see the command line click on Run icon). Click on File in the top toolbar in the Registry Editor window that pops up and select Export (check “All” under Export range), click Save (you will only need this backup if you accidently removed the wrong keys).

Next, locate and delete the following folder under the registry window and then try installing ASIST again. IMPORTANT! ONLY DELETE THE FOLDER WITH THE SAME KEY NUMBER LISTED AS SHOWN HERE: 85DC10DB1050A3E47B2C1265D2D4EFD4

Located under one or both of the following locations:

HKEY_CLASSES_ROOT\Installer\Products\85DC10DB10 50A3E47B2C1265D2D4EFD4 and/or..

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18 \Products\85DC10DB1050A3E47B2C1265D2D4EFD4

Or

Locate and remove ASIST and ASIST_NET folder under "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6 432Node\Classes\

If you are still encountering the “ASIST Already Exists” message, please contact ASIST support at 1-877-732-2550.

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Unable to install ASIST - Error Insert Disk1
 
 Cancel the install procedure. Open the contents of the ASIST USB drive. Open the Disk1 folder. Open the Tools folder and execute the 'msxml3' file. Run the Setup.exe file to start the ASIST install procedure again.
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ASIST Security Key # Information
 
 Keep record of your Key # as it is required for reinstalling ASIST, ASIST support and ASIST tracking.
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Where can I get my ASIST Password?
 
 You can bypass this requirement to enter a password by clicking the 'Big Red Button' on the screen. For validation, please enter another ASIST Security Key # assigned to your dealership and click "Submit". The Security Key # is located on top-left side of the ASIST homepage.

If you cannot locate another Security Key # at your dealership, please complete and submit the information under "Forgot Your Password".

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ASIST System Checker Fails - Cannot install ASIST because System Checker Fails on Internet Connection
 
 The ASIST System Checker doesn't recognize my Internet Connection.

On Hardware Checker, select the "View Report" and listed under 'Internet" section check if the internet is set properly.

If the Internet Connection access is set properly check the following:

1) Go to Internet Options,

2) Select Connections tab,

3) Select LAN Settings... and check 'Automatically Detect Settings' Detect Settings'.

or

If checked then un-check 'Automatically Detect Settings'.

If the system checker still fails, please contact ASIST support at 1-877-732-2550..

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10 Provided whitelist for safe execution of ASIST and CONSULT system
 
 ASIST & CONSULT Whitelist to be Configured for Proper Usage.

asist.na.nissancloud.com (port 22)

asist.na.nissan.biz (port 22)

http://www.asistfaq.com (port 80)

https://www.asistfaq.com (port 443)

https://b2bws.na.nissan.biz (port 443)

https://esm.tweddletech.net

http://nna.force.com

https://nna.secure.force.com

saml.jp.nissan.biz (CONSULT-III plus software usage)

https://*.redbend.com (TSB: NTB17-111)

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11 ASIST Installation or System Checker fails with a RUN TIME error:
 
 The Run Time error is usually caused by an active Anti-Virus app. Disable the app or configure app to exempt 'activate_asist.exe'

The system checker may be failing during the 'Internet Connection'. If your firewall is active, you will need to allow the following ASIST applications to access the internet: ASISTmailer.exe, ASISTUPD.exe, ConsultUtil.exe and Activate_Asist.exe.

If the RunTime error does not go away, please go to Contact Us and send us an email with your dealer code, and contact information.

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12 Cannot Locate setup.exe on the ASIST USB Installation Drive
 
 If workstation has security software installed, the setup.exe file may have been Quarantined and needs to be restored from security software, or, the file was removed or deleted. If unable to restore or locate the setup.exe file on the ASIST USB drive, please contact ASIST support at 1-877-722-2550.
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13 ASIST USB Installation Drive Error
 
 If the computer is unable to read the ASIST USB drive, please test the drive on another computer.

If you are receiving a bad or corrupt file error while the ASIST is installing, cancel install, reboot the PC and start install again. If you are receiving the same installation error, it may be a bad USB drive.

Please contact ASIST support to confirm that USB is damaged, at 1-877-732-2550.

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14 ASIST Installation Error #11004
 
 If error is encountered (e.g. Error #:11004 or else) during ASIST installation process, please check your computer settings (Firewall/Norton Anti-Virus) and modify them to allow Activate_Asist.exe for access to internet and www.asistfaq.com.
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15 ASIST Error - ASIST will not launch
 
 After installing ASIST and upon opening ASIST you get message boxes "Entry not found...ERROR, Key ..." and ASIST will not open.

The installation did not install properly. You will need to uninstall the Nissan-ASIST application and reinstall, but before reinstalling you will need to run the setup.exe application as "Run as administrator" in Windows 7 and Windows 10 from the ASIST USB drive.

To run the program as an administrator, locate the setup.exe program right click on the program and select "Run as administrator". If prompted by UAC (User Account Control)then click on Yes to apply permission to allow the program to run with full permission as an administrator.

This will usually occur if the installation was not run from the ASIST USB installation drive.

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16 Only to be Used if Directed by ASIST Support
 
 To be used if directed by ASIST Support only.
 Download: ASIST System Support
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