ASIST FAQ SUPPORT
 ASIST System

1) What are the computer specifications to run ASIST? (updated 9/17/19)
2) ESM HTML and Wiring Diagrams Troubleshooting Guide
3) I Cannot View Web Based HTML's Electronic Service Manual's
4) HTML ESM and eWD Print Set-up Guide
5) ESM eWD Viewing Guide
6) Cannot View ESM eWD
7) SVG Viewer Installer
8) Cannot View Service Manuals or Bulletins in ASIST, Receiving Security Setting Message
9) When Trying to View a Service Manual or Bulletin the Screen is Grey
10) My ASIST message is - FILE MISSING- when trying to view a bulletin?
11) Unable to Install Adobe Acrobat Reader DC
12) Adobe Reader PDF Documents Missing Scroll Bars on PC's with Touch Screens
13) Acrobat Reader DC - Close the Tools Panel when Viewing PDF Documents
14) Cannot change my Monitor Settings
15) FONT SIZE Adjustment.
16) Cannot Print Adobe Acrobat Reader PDF Files under ASIST
17) My printer is spooling and not printing
18) Unable to open/launch ASIST from the desktop
19) ASIST will not launch - Receiving an object event error message.
20) ASIST Home Page - VIN field will not accept characters.
21) ASIST Uninstall Issue - Use only if directed by the ASIST Support Team
 

What are the computer specifications to run ASIST? (updated 9/17/19)
 
 Minimum Specifications:
Operating System: Windows 10
Note: ASIST ver 11 and up no longer supports Windows 2000 and CONSULT-III plus software will not be supported on Windows XP
Memory: 4GB or higher
Hard Drive: 125 GB recommended, or 100 GB HD free space
Processor: 1.8 GHz or higher
Graphics card DirectX 9 or higher
Disk Drive: DVD ROM Drive
Secondary Ethernet card for CONSULT-II unit if using C-II
USB port 1 or more, compatible with USB 2.0
Communications: High Speed Internet access.
High-Speed laser printer connection
 Download: ASIST Installation Instructions
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ESM HTML and Wiring Diagrams Troubleshooting Guide
 
 Support document for troubleshooting various ESM HTML and EWD issues. Supports the following issues, language, viewing ESM HTMLs, access and viewing electronic wiring diagrams.
 Download: ESM HTML and EWD Troubleshooting
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I Cannot View Web Based HTML's Electronic Service Manual's
 
 Check that Internet Explorer 8 or higher is the default application. Microsoft Edge or Goggle Chrome cannot be used. For web based service manual announcement click here ...
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HTML ESM and eWD Print Set-up Guide
 
 Simple instructions and information for Print Set-up
 Download: eWD Print Set-up Guide
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ESM eWD Viewing Guide
 
 
 Download: eWD Viewing Guide
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Cannot View ESM eWD
 
 You may have to uninstall and reinstall Adobe SVG Viewer to view the Service Manual Electronic Wiring Diagrams.

The following instructions to uninstall and reinstall.

1. Click the Start button, type Programs and Features in the search box, and click search, locate Adobe SVG Viewer 3.0 and uninstall

2. Go to C:\ASIST\ESM\ and select SVGViewer.exe and select "Run as Administrator" to install

If you have another version of Internet Explorer you may have to install Adobe SVG Viewer, to install:

1. Go to C:\ASIST\ESM\ and select SVGViewer.exe and select "Run as Administrator" to install

or

Check your Internet Settings for Compatibility View Settings, and check "Display all websites in Compatability View", exit the Wiring Diagram and reenter.

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SVG Viewer Installer
 
 Please use as directed by ASIST Support Team.
 Download: SVG Install
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Cannot View Service Manuals or Bulletins in ASIST, Receiving Security Setting Message
 
 Please check the following:

1. Please check if you have Service Pack 2 or higher installed and if not, please install a newer version of Service Pack and try again to view files.

2. For Internet Explorer, make sure the add-on is enabled:

2a. Launch Internet Explorer, Select Tools > Internet Options > Programs (tab) > Manage Add- ons.

2b. Set Show to Add-ons That Have Been Used by Internet Explorer. (In some versions, the option is All Add-ons.)

2c. Find and select Adobe PDF Reader.

2d. Make sure Enabled is selected.

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When Trying to View a Service Manual or Bulletin the Screen is Grey
 
 Please do the following

1. Check if you have Service Pack 2 or higher installed, if not please upgrade your service pack version.

2. Next, launch Acrobat Reader DC, select ' select 'Repair Installation' under the Help m menu. NOTE: While opening Reader it may may initialize, this is ok.

3. After repair is completed, launch ASIST and try the Print function again. If the print still does not work, please uninstall and reinstall Acrobat Reader DC, go to c:\ASIST\tools\AdbeRdr\ and click "AcroRdrDC_en_US.exe"

4. Launch ASIST after Acrobat Reader DC is installed and try printing again. NOTE: Use the ASIST print button located at the bottom of the ASIST screen.

If you are still experiencing print issues, please email ASIST Support at asist@nissan-u usa.com

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10 My ASIST message is - FILE MISSING- when trying to view a bulletin?
 
 This appears to be the case when either the ASIST database or actual document file is missing. If problem persist, please go to Contact Us and send us an email with your dealer code, and contact information.
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11 Unable to Install Adobe Acrobat Reader DC
 
 1. Exit ASIST

2. Please check if you have another version of Adobe Reader installed and uninstall all versions on your computer

3. Restart your computer.

4. Next, locate and install Adobe Acrobat Reader DC on your local hard drive, go to c:\ASIST\tools\AdbeRdr\ and click "AcroRdrDC_en_US.exe"

5. After Adobe Acrobat Reader DC is installed launch ASIST

6. If you are still experiencing install issues, please contact your computer administrator, you may not have installation rights.

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12 Adobe Reader PDF Documents Missing Scroll Bars on PC's with Touch Screens
 
 Acrobat Reader recognizes Microsoft Windows with Touch Screens which will default Adobe's Touch Mode to "Auto-Detect" and it turns off the right hand side scroll bars.

To permanently turn on the scroll bars, open Adobe Reader, select Edit, and select Preferences, under General category, change Touch Mode to "Never", and click OK at bottom of window.

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13 Acrobat Reader DC - Close the Tools Panel when Viewing PDF Documents
 
 To disable the right hand side tools pane of the viewing document, Exit ASIST, and open Acrobat Reader, Go to Edit > Preferences > Documents, and then select Remember current state of Tools pane, Open a PDF document, and then collapse the Tools pane, click OK and relaunch ASIST.

Acrobat Reader now remembers the state of your Tools pane. If it was collapsed (or expanded) during the last launch, it remains collapsed (or expanded) when you launch again.

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14 Cannot change my Monitor Settings
 
 If you are not able to apply your Monitor settings because you do not have administrator rights, or after clicking "Apply" the changes are not affected by your changes

You may not have access rights to change the monitor setting, please contact your computer administrator to apply the changes.

OR

If do not know where to change your monitor settings, go to START, select CONTROL PANEL, locate and double-click DISPLAY icon and click the SETTINGS tab. Make your changes here and restart your computer.

If you need additional a a assistance, please contact ASIST Support @ 1-877-732-2550.

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15 FONT SIZE Adjustment.
 
 Check Display Monitors Size of Text, must be set to 100%. If changing to 100% restart workstation before beginning ASIST installation.

If text is not set correctly may encounter issues with ASIST home page.

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16 Cannot Print Adobe Acrobat Reader PDF Files under ASIST
 
 When I click the Print in ASIST nothing happens!

1. Exit ASIST

2. Please check if you have another version of Acrobat Reader installed on your computer (e.g. Reader 5, Reader 6, etc)

3. If you do please uninstall all versions of Reader (READER ONLY!) excluding the latest Adobe Reader version.

4. Restart your computer.

5. Next, launch Reader, select 'Repair Installation' under the Help menu. NOTE: While opening Reader it may initialize, this is ok.

6. After repair is completed, launch ASIST and try the Print function again. If the print still does not work, please uninstall and reinstall Adobe Acrobat Reader, go to c:\ASIST\tools\AdbeRdr\ and click "AcroRdrDC_en_US.exe"

7. Launch ASIST after Adobe Acrobat Reader DC is installed is installed and try printing again.

NOTE: Use Use the ASIST print button located at the bottom bottom of the ASIST screen.

or

Turn the printer "OFF" then "ON". If that fails make sure that it is not a general Windows printer issue. Run a test print from the printer Properties utility. If it works then make sure that this printer is set as the default printer. ASIST uses the default W Windows printer and relies on Windows to be set correctly.

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17 My printer is spooling and not printing
 
 First make sure that it is not a general Windows printer issue. Run a test print from the printer Properties utility. If it works then make sure that this printer is set as the default printer. ASIST uses the default Windows printer and relies on Windows to be set correctly. Make sure that other applications are not running. Check for screen savers or virus utilities.
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18 Unable to open/launch ASIST from the desktop
 
 Confirm that ASIST will run from the Programs menu. If not then ASIST should be uninstalled, rebooted, then reinstalled. If it runs then check the Shortcut Properties (right click the shortcut icon) and make sure that the settings are correct.
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19 ASIST will not launch - Receiving an object event error message.
 
 Run the Manual Update under the ASIST Synchronizer:

1) If the green dot is not in your taskbar go to Windows desktop, locate and double click the icon titled "ASIST Synchronizer",

2) Double-click on the green dot located in your taskbar to launch ASIST Synchronizer,

3) Click 'Manual Update'.

4) Wait until the update is completed before relaunching ASIST.

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20 ASIST Home Page - VIN field will not accept characters.
 
 When trying to type the VIN in the ASIST VIN field, it will only accept the first character, or just a few characters.

If your keyboard and NumLk key is working properly, please install the latest Adobe Flash Player, located on www.adobe.com website.

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21 ASIST Uninstall Issue - Use only if directed by the ASIST Support Team
 
 
 Download: Fix ASIST Uninstall
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