ASIST FAQ SUPPORT
 ASIST - Synchronizer

1) ASIST Synchronizer Application
2) ASIST Synchronizer keeps displaying: “This workstation’s login information is registered with another PC
3) ASIST Synchronizer - Unable to run ASIST Sync Run-time 5
4) ASIST Synchronizer Information Box keeps displaying - Latest updates not complete. Possible Internet communication issues...aunzip32.dll
5) ASIST Synchronizer - Every update seems to take the same amount as it did the first time I ran the update, or longer.
6) ASIST Synchronizer - Unable to run ASIST Synchronizer Run-Time Error.
7) ASIST Synchronizer - When the Synchronizer is running my other programs don't respond as quickly.
8) ASIST Synchronizer - 2023-Error in Extracting compressed file.
9) ASIST Synchronizer - We cannot verify your login information, please check your ID and password and try again.
10) The detail synchronizer error includes a long number in it, what does it mean?
11) ASIST Synchronizer -OCX Control- Use only if directed by the ASIST Support Team.
12) Update AsistUpd file - Directed by ASIST Support Only.
13) Refreshing ASIST Workstation (recommendable)
 

ASIST Synchronizer Application
 
 Use only under the direction of the ASIST Support.
 Download: ASIST Mailer
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ASIST Synchronizer keeps displaying: “This workstation’s login information is registered with another PC
 
 This error is because Synchronizer utility recognizes a duplicate key # and the MAC ID does not match what we have. The error is usually caused by:
1. PC was replaced and ASIST re-installed.
2. Hard drive or other harware was replaced.
3. Same ASIST key number is running on multipe computers. (One key per computer)

Please send an e-mail to asist@nissan-usa.com to request us to fix this issue with complete information:
o Number of computers with same key
o PC was replaced and old one no longer online.
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ASIST Synchronizer - Unable to run ASIST Sync Run-time 5
 
 While running the ASIST Synchronizer (ASISTMailer.exe) I'm receiving the following error

Run-time error '5': Invalid procedure call or argument

High traffic on the network, please retry running your updates at your regular scheduled time.

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ASIST Synchronizer Information Box keeps displaying - Latest updates not complete. Possible Internet communication issues...aunzip32.dll
 
 If the Status box under ASIST Version shows the following information in the Status window 'File not found: aunzip32.dll' please downlod the aunzip32.dll file and put in to the ASIST folder.
 Download: aunzip32.dll
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ASIST Synchronizer - Every update seems to take the same amount as it did the first time I ran the update, or longer.
 
 

If the administrator has locked out users from modifying the system registry, the administrator will need to make these changes so that user can run the ASIST Synchronizer.

1) Administrator must be logged onto computer and give full control to the ASIST keys in the registry.

2) Select Start, Run, and type'regedit'

3) Locate and select the ASIST keys (ASIST, & ASIST_NET) located under HKEY_LOCAL_MACHINE\SOFTWARE key

3) Select the 'Security" menu, and select 'Permission'

4) Give 'Full Control" rights to the appropriate user groups.

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ASIST Synchronizer - Unable to run ASIST Synchronizer Run-Time Error.
 
 While trying to run ASIST Synchronizer (ASISTMailer.exe) I'm receiving this error 'Run-time error'. Please follow these instructions:

1) Click on the attached download file 'VB Runtime Install',

2) Click 'Open',

3) Click 'Yes' to install....

4) Restart computer.

Retry running ASIST Synchronizer.

 Download: VB Runtime Install
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ASIST Synchronizer - When the Synchronizer is running my other programs don't respond as quickly.
 
 ASIST Synchronizer will use 100% of the computers processor while it is running. The application is connecting to the internet, downloading and updating data for ASIST. This is normal practice for most Windows products while downloading and updating data.

The ASIST Synchronizer has provided automatic update times for your convenience.

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ASIST Synchronizer - 2023-Error in Extracting compressed file.
 
 If you are receiving the following error "2023- Error in Extracting compressed file. 50- C:\Asist\download\######.zip" it is possible that your computer has run out of hard drive space.

The initial installation of ASIST required 100GB of free hard drive space.

If you need to add more hard drive space to your computer you will need to reinstall ASIST, please email your request to asist@nissan- usa.com.

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ASIST Synchronizer - We cannot verify your login information, please check your ID and password and try again.
 
 When ASIST Synchronizer begins to update the following error displays 'Your login information could not be verified. Please check the Dealer Code, Security Key Number and password..'

First, please remove and retype your Dealer Code, ASIST Security Key, Password and click the 'Okay' button.

If you are still receiving error message, please go to Contact Us to request your ASIST User Information.

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10 The detail synchronizer error includes a long number in it, what does it mean?
 
 The first six (6) numbers are the year, the month and the day (e.g. 071224 is 2007, December 24).

If that date is older than 2 months you will need to reinstall your ASIST application.

To request a new installation, please email your Dealer Code, and Key # to asist@nissan- usa.com.

If the date is earlier try and re-sync again, and if this does not fix the error, please contact ASIST support, as they will have to help with the database error.

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11 ASIST Synchronizer -OCX Control- Use only if directed by the ASIST Support Team.
 
 This is only to be used under the direction of the ASIST support team.

1: Exit ASIST Synchronizer (green dot not present in Windows Taskbar).

2: Please download and unzip the attached mswinsck.zip file - mswinsck.ocx to your c:\windows\system32 folder

3: Click windows task bar 'Start' button and select 'Run...' and type the command "regsvr32.exe c:\windows\system32\mswinsck.ocx" in the white space and click 'OK' Relaunch the ASIST Synchronizer and click Manual Update.

 Download: OCX Control
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12 Update AsistUpd file - Directed by ASIST Support Only.
 
 
 Download: AsistUpd
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13 Refreshing ASIST Workstation (recommendable)
 
 It is recommended to restart your ASIST Workstation at least once a week to refresh your PC.
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